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15 Best Dialpad Alternatives to Boost Your Business Communication

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Efficient communication tools are essential for teams to stay connected and productive. Dialpad has grown in popularity as a comprehensive communication platform that includes voice calls, video conferencing, and messaging. However, many users are exploring alternatives to Dialpad for various reasons, including pricing, features, and user experience.

Getting To Know DialPad

Dialpad is a cloud-based communication tool that lets businesses handle calls, video meetings, and messaging all in one place. It’s designed for easy use by teams of any size, helping them stay connected and work smoothly together.

Key Features of Dialpad:

  • Make and receive calls over the internet, with options like call forwarding, voicemail, and recording.
  • Host HD video meetings, which are great for team check-ins or client calls.
  • Chat with teammates and share files instantly.
  • Get automatic transcriptions of calls, summaries, and helpful suggestions for handling conversations.
  • Connects smoothly with other platforms such as Google Workspace, Microsoft 365, and Salesforce.

Dialpad’s plans start around $15 per user per month, with additional features in higher-priced tiers. Dialpad is a convenient solution for businesses that want all their communication in one place, though some may look for Dialpad alternatives to better suit specific needs or budgets.

Meet the Dialpad Competitors

Here are 15 dialpad competitors worth considering, providing a detailed overview of each and their unique offerings.

1. RingCentral

RingCentral is a leading communication platform known for its comprehensive suite of services. It supports phone, video, and team chat, making it a fantastic alternative for enterprises of any size. It offers a robust feature set at competitive pricing, making it a strong alternative to Dialpad.

Key Features:

  • Unlimited calling and messaging.
  • Video conferencing with HD quality.
  • Integrations with widely used corporate programs such as Salesforce and Google Workspace.

RingCentral plans start at around $19.99 per user per month.

2. Zoom Phone

Zoom is primarily known for its video conferencing capabilities, but its Zoom Phone service has emerged as a strong competitor in the VoIP market. If your business already uses Zoom for meetings, adding Zoom Phone can streamline your communication needs.

Key Features:

  • Excellent voice calls.
  • Integrate with Zoom’s video conferencing solutions.
  • Mobile and desktop apps for flexibility.

Zoom Phone plans start at $10 per user per month.

3. MightyCall

MightyCall is designed for small businesses, providing a virtual phone system that includes call forwarding, voicemail, and business text messaging. Its low cost and ease of usage make it an excellent dialpad alternative for startups and small teams.

While Dialpad offers advanced analytics and integration features, MightyCall is more user-friendly for small businesses with straightforward communication needs.

Key Features:

  • Customizable phone menu.
  • Call tracking and analytics.
  • Mobile app for on-the-go management.

MightyCall pricing starts at $19.99 per month for single users.

4. Grasshopper

Grasshopper provides a simple and effective virtual phone system tailored for entrepreneurs and small businesses. Its simple setup and functionality are suitable for small organizations seeking a dependable communication solution.

Key Features:

  • Telephone numbers, both toll-free and local.
  • Call forwarding and transcription of voicemail messages.
  • User-friendly mobile app.

Grasshopper plans start at $29 per month.

5. 8×8

8×8 provides a unified communication platform that includes voice, video, chat, and contact center solutions.

Key Features:

  • Unlimited calling in over 47 countries.
  • Built-in video conferencing and team messaging.
  • AI-powered analytics.
  • Its extensive international calling capabilities and robust feature set make it a worthy competitor to Dialpad.

The 8×8 plans begin at $12 per user per month.

6. Nextiva

Nextiva is a cloud communications provider offering voice, video, and team messaging solutions for businesses. If your business requires a comprehensive communication solution with robust analytics, Nextiva is a great option.

Key Features:

  • Call center capabilities.
  • Advanced analysis and reporting.
  • CRM integration options.

Nextiva pricing begins at $18.95 per user per month.

7. Cisco Webex

Cisco Webex is known for its reliable video conferencing but also provides a complete communication suite that includes voice calls and messaging. For businesses prioritizing security and quality, Cisco Webex is a leading choice.

Key Features:

  • High-quality video and audio conferencing.
  • End-to-end encryption ensures security.
  • Integration of third-party applications.

Webex prices begin at $13.50 per user per month.

8. Ooma

Ooma offers an affordable VoIP phone service that’s ideal for home offices and small businesses. Its low prices and vast features make it a strong competitor to Dialpad.

Key Features:

  • Free calling within the U.S.
  • Advanced call blocking features.
  • Smart call blocking and voicemail transcription.

Ooma’s plans start at $19.95 per month.

9. Vonage Business Communications

Vonage provides VoIP services tailored for businesses, with a focus on flexibility and integration. Vonage’s ability to interact with a variety of business tools makes it a flexible alternative for developing enterprises.

Key Features:

  • Unlimited calling to the U.S., Canada, and Puerto Rico.
  • Video calls and team messaging.
  • CRM and business tool integration.

Vonage plans start at $19.99 per user per month.

10. Freshcaller

Freshcaller is a cloud-based phone system designed for customer support and call centers. If your focus is on customer service, Freshcaller’s dedicated features will enhance your support capabilities.

Key Features:

  • Call routing and tracking.
  • Voicemail and call recordings.
  • Multi-channel support (voice, chat, and email).

Freshcaller’s pricing starts at $15 per user per month.

11. Slack

While primarily a messaging platform, Slack offers voice and video call features that can be suitable for team collaboration. For teams already using Slack for messaging, its integrated call features can provide a seamless experience.

Key Features:

  • Channels for effective team communications.
  • Integrate with a range of applications.
  • File-sharing and collaboration tools.

Slack has a free version, with subscription versions beginning at $6.67 per user per month.

12. Microsoft Teams

Microsoft Teams is a component of the Microsoft 365 package that provides chat, video, and file-sharing features. If your business relies heavily on Microsoft products, Teams is an excellent option due to its integration and collaboration features.

Key Features:

  • Seamless integration with Microsoft Office apps.
  • Robust video conferencing features.
  • Large meeting capacity.

Microsoft Teams prices begin at $5 per user per month.

13. Google Voice

Google Voice offers a simple VoIP solution integrated with Google Workspace, making it ideal for teams using Google tools. Its ease of use and connection with Google products make it an excellent choice for firms who have already invested in the Google ecosystem.

Key Features:

  • Affordable international calling rates.
  • Call forwarding and voicemail transcription.
  • Integrate with Google Calendar and other Google services.

Google Voice plans begin at $10 per user per month.

14. TollFreeForwarding

TollFreeForwarding provides virtual phone numbers with global coverage and various communication features. It’s a good solution for firms who want to develop a local presence in multiple regions without having to open actual offices.

Key Features:

  • Local and toll-free numbers available.
  • Call forwarding and voicemail services.
  • 24/7 customer support.

TollFreeForwarding pricing is custom-based on the features selected.

15. Zoom.us

Zoom is primarily known for video conferencing but also offers phone services to complement its video capabilities. If your business already uses Zoom for meetings, adding Zoom Phone can provide a cohesive communication platform.

Key Features:

  • HD video and audio calls.
  • Webinar capabilities for large events.
  • Meeting recordings and cloud storage.

Zoom Phone plans start at $10 per user per month.

Choosing the Right Dialpad Competitor for Your Team’s Needs

Choosing the right communication platform is essential for keeping your team productive and connected. Dialpad has its benefits, but these 15 Dialpad competitors offer unique features, pricing, and capabilities. Whether you need a cost-effective option, specific features, or easy integration, there’s an alternative here for you. Evaluating these options can help you find the best fit for smooth, efficient communication, no matter your team’s size.