Author name: Ken Morgan

Great customer service is key to business growth and customer success. But many customers leave feeling ignored and undervalued. This isn’t because businesses don’t care—it’s usually due to a missing or unclear customer service strategy. The definition of customer service strategy is a plan for providing a consistent, positive experience to customers. It sets goals, …

How To Build a Customer Service Strategy That Delivers Results Read More »

In simple terms, a sprint in project management refers to a brief, intense work phase where a team focuses on a small set of prioritized tasks. These tasks are taken from the product backlog, which is a list of work items that must be completed throughout the project. According to the 15th State of Agile …

How Sprints Drive Success in Project Management Read More »

To become a successful YouTube creator, you need two things: a good camera and solid video editing software. Editing YouTube videos goes beyond just cutting and trimming; it’s about telling a story, keeping your viewers engaged, and ensuring a polished look. Smooth transitions, color correction, and perfect audio syncing are all benefits of using the …

The YouTube Editor’s Toolkit: 10 Editing Software Choices Read More »

When it comes to organizing your tasks, Notion and Evernote are two of the most popular tools out there. Both offer powerful features for note-taking and task management, but each brings its own strengths to the table. If you’re deciding between the two, understanding their differences can help you choose the one that best fits …

Notion or Evernote: Which Helps You Manage Tasks Better? Read More »

Implementing a Human Resource Information System (HRIS) can significantly enhance your organization’s HR operations. A well-integrated system helps streamline processes such as payroll, employee records, performance tracking, and compliance management. However, successful implementation requires strategic planning, careful execution, and continuous monitoring to ensure optimal results. This guide provides a straightforward approach to integrating an HRIS, …

HRIS Implementation: Tips for a Smooth Setup Read More »

Businesses often use various tools to manage their operations and customer interactions. Two essential systems in this mix are Customer Relationship Management (CRM) and Content Management Systems (CMS). While they serve different purposes, understanding their roles and how they can work together can help optimize business processes. What is CRM? A CRM is a tool …

CRM & CMS: Essential Tools for Growing Your Business Read More »

Centralization and decentralization are two ways organizations manage decision-making and authority. Understanding these structures is important for business owners, managers, and employees because they affect efficiency, job satisfaction, and overall success. Getting To Know Centralization and Decentralization Centralization means that decision-making power is held by a small group of top managers or leaders. In this …

How Centralization and Decentralization Shape Decision-Making Read More »